*You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *
This is a ONSITE position open to any qualified applicant in the United States
Job Title: Service Delivery Manager (ONSITE)
Work Location: Parsippany, New Jersey
Job Summary
We are seeking a highly expert Service Delivery Mgr with 12 to 15 years of expertise in PL/SQL Data Warehousing Concepts ETL SQL Data Integration Informatica PowerCenter Unix Shell Scripting and Cognos. The ideal candidate will have a solid background in the Support Data Services and will play a crucial role in designing and implementing process for Support Platform.
Responsibilities
- Lead the design and implementation of data warehousing Support platform to support business intelligence and analytics needs.
- Collaborate with multi-functional teams to understand current support stack.
- Ensure all support processes and tracks are integrated in Service now for tracking.
- Ensure Batch is actively monitored ensuring that Data/Reporting is available by the SLAs currently in place.
- Ability to report metrics out of tickets for Customer and Leadership reporting
- Setup Proactive communication protocols to business around system stability/inquiries/outages/etc
- Suggest and track implementation of Process improvements/automations.
- upscaling of team member skills and replacing low performers along with regularly scheduled team member evaluations to determine who is performing well and who isnt.
- Bring forth innovation ideas/new tools/processes/etc for Data Services team to consider/evaluate which could contribute to modernizing/simplifying access to data by the ABG business teams reduce batch issues improve performance
- Improvement of issue communications/protocols/processes when there are issues in the environment
- Implement standard processes for data governance and data quality management.
- Conduct performance tuning and optimization of ETL processes and database queries.
- Mentor and guide junior team members to enhance their technical skills and knowledge.
- Stay updated with the latest industry trends and technologies to continuously improve data solutions.
- Work closely with customers in the Car Rental domain to ensure data solutions meet business needs.
- Provide technical leadership in the design and implementation of complex data integration projects.
Qualifications
- Possess a minimum of 12 years of experience in PL/SQL Data Warehousing Concepts Informatica Scheduler ETL SQL Data Integration Informatica PowerCenter and Unix Shell Scripting.
- Demonstrate strong domain knowledge in the Car Rental industry.
